FAQ
How do I choose my size?
Please review the size chart on the product description page before placing your order. If you are between sizes, compare your exact measurements with the item measurements.
Can I request custom measurements?
Yes. If you have specific measurements, contact us at info@mateyra.com before placing your order.
Are pieces made to order?
Some pieces may be made to order or produced in limited quantities. Production timing will be confirmed after your order is placed when applicable.
How long does shipping take?
Delivery time depends on destination and product availability. Once your order is ready to ship, you will receive the relevant shipping details.
Can I return my order?
Eligible items may be returned within 14 days of delivery. Products created to your requested measurements cannot be returned.
How can I contact MATEYRA?
For order questions, sizing help, or custom requests, contact us at info@mateyra.com.