Terms and Conditions

ORDERS

By placing an order through MATEYRA, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

After your order is placed, you will receive an order confirmation. If any details require clarification, we may contact you before processing the order.

PRODUCTS AND AVAILABILITY

MATEYRA pieces may be produced in limited quantities or made to order. Product availability, colors, materials, and production timing may vary.

We aim to represent every piece as accurately as possible, but slight differences in color, texture, or fit may occur due to screen settings, fabric characteristics, or handmade details.

PRICING AND PAYMENT

Prices are shown in EUR unless stated otherwise. Payment is required at checkout before an order can be processed.

We reserve the right to correct pricing errors or cancel orders affected by incorrect information.

SHIPPING AND RETURNS

Shipping times may vary depending on destination, product availability, and production timing for made-to-order pieces.

Returns are handled according to our return policy. Made-to-order, customized, or altered pieces are not eligible for return unless they arrive damaged or incorrect.

INTELLECTUAL PROPERTY

All content on this website, including images, design, text, logos, and product concepts, belongs to MATEYRA unless otherwise stated.

You may not copy, reproduce, distribute, or use any content from this website without written permission.

CONTACT

For questions about these terms, please contact us at info@mateyra.com.